- Solution Brief
Operational Intelligence Module
for the Cisco Observability Platform (COP)
Summary
The solution operates by deploying RDA Edge modules within the customer’s environment and configuring various data sources. These sources encompass alerts, telemetry data, and additional datasets intended to enhance the alert information. Subsequently, the alert data undergoes a process of deduplication, enrichment, and correlation aimed at eliminating extraneous noise, ensuring that only actionable items emerge as tickets within the IT Service Management (ITSM) system.