Solution

With this Robotic Data Automation (RDA) ITSM Pack, you can automate typical activities related to incident management, change management and CMDB using our data bots and integration bots for popular ITSM vendors.

Featured Integrations
Example Use Cases
Enrich Incidents with NLP insights to accelerate L1/L2 teams operations

Get sentiment analysis and summary of tickets, review keywords, concepts, and categories of the ticket, and identify named entities - all with NLP pre-trained AI/ML models.

Automated Knowledge Base Articles Recommendation based on Incident insights

Get recommendations for KB articles based on incident description/comments and ML models that learn from historical incidents.

Enhancing Incidents with Asset/CI Lifecycle Insights

Get to know End of Life, End of Sale or End of Support events, open field/security notices, and vendor recommended migration options for impact asset/CI of the incident.

Reducing Ticket Detours: Extracting 3rd party vendor support case details

Some incidents depend on 3rd party vendor support. In such cases, enrich your incidents with vendor support case status, case trial, and details

eBonding incidents to multiple tools: PagerDuty, Twilio, Slack/MS Teams, Elasticsearch, and more

Send incidents to multiple stakeholders or multiple tools simultaneously - for example to on-call teams, application support teams, SMEs, audit/reporting teams, and managerial teams.

CMDB Update and Synchronization with real-time hybrid IT asset intelligence data

Updating CMDB and filling CMDB gaps with
1) Inventory 2) Metadata 3) Relationships

Who is it For
Major Incident Managers
Service Assurance Management
IT Service Desk/ Help Desk Managers
IT Operations/ Enterprise Tools
DevOps/SRE
Benefits

Reduced incident management costs

Improved IT
Productivity

Fewer SLA breaches, ticket handoffs

Improved customer satisfaction