Digital IT Operations


Use Cases
Alert Noise Reduction

Problem: NOC/SOC and IT operations teams are inundated with numerous false alerts that originate from multiple tools. This severely impacts productivity, customer satisfaction and SLA compliance because of:

  • False alarms that increase the noise
  • Inability to decipher and locate real alerts – risk of missing real alerts
  • Negative impact on overall end customer satisfaction

Solution: Ingest logs, events and metrics data from existing operational tools and from cfxDimensions’ Hybrid IT Monitoring app (if deployed) to perform high-scale event processing to reduce alert noise significantly. This includes:

  • Event correlation and deduplication
  • Dynamic alert thresholds
  • Alert burst detection and suppression
  • Incident auto creation and resolution





Hybrid IT Performance Monitoring and Analytics

Problem: Difficulty in effectively monitoring dynamically expanding multi-vendor and hybrid IT infrastructure with varying degrees of performance and availability requirements. This includes:

  • Multiple tools to monitor hybrid IT environments
  • Dynamically expanding workloads
  • Stringent uptime and performance requirements

Solution: Monitor traditional IT, cloud and hybrid environments in real-time to provide deep insights into health, performance and availability of IT systems. This includes:

  • Visibility across Hybrid IT environments
  • Deep telemetry, analytics and insights
  • Customizable dashboards, reports
  • Connect to remote sites - multi-tenant
Log, Event and Security Analytics

Problem: Huge volume, variety and velocity of logs from different IT systems (servers, firewalls, routers and other network devices spread across multiple sites) results in data explosions. It makes it difficult for IT teams to effectively capture, analyze and archive this wealth of data because of:

  • Volume, Variety and Velocity of log data
  • Disparate data sources and no centralized logging
  • Stringent short-term and long-term log archival requirements
  • Security risks

Solution: Provide visualization, analytics, short-term and long-term archival of IDP/IDS logs using high-scale data ingestion. This includes:

  • Centralized logging and indexing
  • Advanced search, visualization and dashboards
  • Security intrusion detection and analysis
  • Untampered and unalerted logs for regulatory compliance
  • Periodic and on-demand reports and archive file generation




AI Powered Recommendations to Optimize Infrastructure and Operations

Problem: Lack of consolidated and Full Stack deep insights results in performance degradation and in less than optimal operations.

  • Excessive alert noise
  • Capacity overrun risks
  • Asset/Operations degradation

Solution: Provides detailed analysis of IT asset performance and event data to provide actionable recommendations that mitigate the risks, reduce downtime and reduce alert as well as ticket noise significantly. This includes recommendations for:

  • Monitoring and operational parameters tuning
  • Capacity planning
  • Baseline establishment and trend forecasting
  • Alert fine tuning
Full Stack Dependency Mapping

Problem: Unable to effectively perform holistic IT planning and operations due to lack of asset interconnectivity and dependency information.

  • Interconnected nature of IT assets (for example, apps dependent on infrastructure)
  • Difficult to extrapolate impact of IT planning and operational changes
  • Constantly changing dynamic operating environments

Solution: Establish and visualize full-stack dependency through application and infrastructure discovery, edge data collection and topology learning.

  • Application to Infrastructure dependency mapping (for example, application thru storage)
  • Free form workload or stack definitions to meet IT needs (for example, virtual pods)
  • Inclusion of cross-functional shared services, and business services in the mapping




Retail Environment IP Cameras Monitoring and Analytics

Problem: Monitor and ensure availability and operational status of numerous IP cameras or CCTV cameras across geographically remote retail locations.

  • Distributed cameras
  • Limited bandwidth between datacenter and sites
  • Cameras with overlapping IPs and in private subnets
  • Various operational parameters and stringent audit requirements.

Solution: Centralized monitoring and complete visibility of IP cameras and NVRs by integrating with camera management systems (IPConfigure, ONVIF etc.).

  • Health, availability, recording and streaming status of IP cameras
  • Alert notifications of camera failures and recording stream failures
  • NVR disk capacity monitoring and capacity notifications
  • Aggregate health of cameras across all sites
  • Intelligent alerting and integration with ticketing systems
Contact us to explore more use cases

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