Network Operations Center (NOC) engineers and service desk personnel are tasked to process numerous incidents that require them to perform various diagnostic activities, manual operations, repetitive tasks, opening up multiple dashboards, verifying metric data from multiple tools. In many cases, the process also involves coordinating with other IT personnel or creating a war room to bring relevant teams together to march towards problem resolution and incident closure. All of this increases mean time to detect (MTTD) and mean time to resolve (MTTR) for incidents, resulting in SLA breach, customer churn and lost revenue.
CloudFabrix Incident Room is a Modern digital collaborative war room that enablesfaster incident diagnosis and remediation of incidents.
Incident Rooms drastically reduce MTTR by automating end-to-end Incident management. Incident Rooms presents a holistic view of key asset data, metrics data, historical data and AI-driven recommendations to enable expedited and streamlined processing of the incident. Incident Rooms increases productivity of operations and SOC/NOC teams by pulling together and assimilating key asset/metrics data from multiple sources and top it off with AI-driven recommendations.